Changing your secret question, managing email accounts and mail forwarding

If you create a secret question and answer, and provide us with an alternative email address, you can reset your password online.

We will also use the answer to your secret question to verify your identity if you call the CSD Service Desk – otherwise, we may have to ask you to visit us in person.

Postgraduate students, and University staff, can also change their email alias (e.g. joseph.bloggs@liverpool.ac.uk to j.bloggs@liverpool.ac.uk)