Forgotten your password

If you have forgotten the password to your IT account, you can reset it using the form below. Please note that you must have provided us with an Alternative Email Address – we will use this to send a link to reset your password.



  • Date of Birth:
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  • Password Help

If unable to use the audio alternative to the visual verification, then please visit the help and support section for assistance - https://www.liverpool.ac.uk/it/getting-help